Redwood Carpentry Contractors Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or make an enquiry about our carpentry, construction or property improvement services.

Who we are

This website is operated by:

Redwood Carpentry Contractors Ltd

South Devon

Email: info@redwoodcarpentryltd.com
Phone: 07930 385289

For the purposes of data protection law, Redwood Carpentry Contractors Ltd is the data controller for personal information collected through this website and through direct enquiries.

Information we collect

We may collect personal information when you:

• contact us through the website contact form
• email or phone us directly
• request a quote or discuss a potential project
• communicate with us during or after a project
• browse our website

The information we collect may include:

• your name
• email address
• phone number
• property or project location
• details about your enquiry or proposed project
• any information you choose to include in a message
• technical information such as IP address, browser type, device information and website usage data

How we use your information

We use your information to:

• respond to enquiries
• discuss potential carpentry, construction or property improvement work
• provide quotes or project information
• manage customer relationships
• carry out agreed work
• keep basic records for business, accounting and legal purposes
• improve our website and services
• help keep the website secure

Lawful basis for using your information

We use personal information where we have a lawful reason to do so. This may include:

Contract
Where we need to use your information to provide a quote, discuss a project, or carry out agreed work.

Legitimate interests
Where we use information to respond to enquiries, manage our business, improve our services, keep records and protect the security of our website.

Legal obligation
Where we need to keep certain records for tax, accounting or legal reasons.

Consent
Where consent is required, such as for certain types of cookies or optional marketing communications.

Contact forms and enquiries

If you submit an enquiry through our website, the information you provide will be used to respond to your message and deal with your request.

We do not sell your personal information.

Who we share information with

We may share limited information with trusted service providers where needed to operate our business and website, such as:

• website hosting providers
• email providers
• website support providers
• analytics providers, if used
• accountants or professional advisers
• legal or regulatory authorities, where required

We only share information where necessary and appropriate.

How long we keep information

We only keep personal information for as long as necessary.

General website enquiries may be kept for a reasonable period so we can respond properly and keep a record of communication.

Customer and project records may be kept for longer where required for business, tax, accounting, insurance or legal reasons.

Cookies and analytics

Our website may use cookies and similar technologies to help the website work properly, understand how visitors use the site, and improve performance.

More information is available in our Cookie Policy.

Your rights

Under data protection law, you may have rights including the right to:

• ask for a copy of personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information in certain circumstances
• object to certain uses of your information
• ask us to restrict how we use your information
• withdraw consent where we rely on consent

To make a request, please contact us using the details above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.